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Frequently asked questions

How do I place an order?
Please fill out a quote request on the Stillmade website. Include any questions or customization inquiries in the "notes" text box as well as all pertinent shipping information. A member of our sales team will respond with a formal quote and answer any questions within one to two business days.

For any questions or requests that require additional communication, email or call us.

t. (347) 627-5662
Can I place a custom order?
Every piece we sell is built to order in our New York production facility. Because we don’t carry inventory, we do offer a limited amount of customization within our line of furniture. Email us with any questions regarding the extent of customization and we’ll get back to with a response within 1-3 business days. Custom finish samples are provided after an order is placed and will take 5-10 business days to procure. Custom orders are subject to a 15%-30% fee, depending on the extent of customization.
How do I clean my furniture?
Clean your wooden furniture with a damp cloth followed by a dry cloth making sure to remove all moisture. View our full material guide in the "resources" tab in our website footer.
How do I request samples?
Just ask. We carry samples of our standard finishes and will send them out upon request. If a sample is out of stock, please allow 3-5 business days to procure a new one.
What is Stillmade's lead time?
Our lead times vary depending on product and workflow, but are between 12-20 weeks. Lead times begin with receipt of a deposit.
What is your return policy?
Because each piece is made-to-order, we can not accept returns. Once a deposit is paid it is not refundable. If a finished piece arrives defective, damaged, or not as advertised, we will fix or replace the piece for no charge to the customer. All claims must be made 14 days after delivery.
What forms of payment do you accept?
We accept ACH transfer and all major credit cards.
For furniture deliveries within the tri state area (New York, New Jersey, Connecticut), We offer an in-house packing and delivery service. Outside of the tri state area, we work with several trusted white-glove shipping providers that can ship world-wide. Also, we are also happy to work with your preferred shipper to have the piece unwrapped and ready to be picked up at our Brooklyn production facility. If we ship the piece ourselves or with one of our trusted shipping partners, all orders will be insured at full cost.

If installation is required on your order, we will provide detailed instructions on how to do so. Some professional equipment will be needed and we recommend having a local professional complete the installation process.

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